At the Vintage Guitar Gallery of Long Island, we understand that sometimes you may feel differently about how your newly purchased instrument sounds in your home from how it sounded in our store. Therefor we offer a 24 hour evaluation policy with all of our instruments and gear. If you have any reservations about keeping your instrument, than you are welcome to bring it back to us the next day for a full refund.
If you ever decide you would like to return something, please make certain that the instrument is being returned in the exact same condition as when it left our store along with any paperwork, hang tags, vintage brochures, case, etc that may have have come along with the instrument you purchased. Upon returning the instrument to us, we will inspect it for any mishandling or damages and that the condition of the instrument is the same as when it left our store. Since the items we sell are fragile and may be subject to damages due to shipping, a restocking fee of 15% will be charged upon all items returned to our store. If an exchange of merchandise is requested than we may waive the restocking fee.
If we feel that the item you are returning is not being brought back to us in the same exact condition along with any other materials that were attached to your purchase, we have the right to deny your return and refund.